Gregg Baron, president and CEO of Success Sciences, is a certified management
consultant with extensive experience in the areas of customer loyalty and
retention, team development, relationship-driven business development, and
Neuro Linguistic Programming (NLP).
Since founding Success Sciences, Gregg
has been fortunate to work with a wide variety of organizations on issues
related to change and customer retention. A partial list includes Continental
Airlines, Motorola, Chase Manhattan Bank, Home Shopping Network, Pioneer, IBM
(Europe), Royal Caribbean International, Novell, KPMG, and Arthur Andersen.
His first book, The Idea-A-Day Guide to Super Selling and Customer Service,
was published by Dartnell and is now available as a second edition. Gregg has
been published in a variety of professional journals on topics such as
advanced communication, customer service and sales. He is currently writing a
book on Building Better Business RelationshipsTM and is one of fifty
contributing authors to the American Marketing Associationís Marketing
Encyclopedia: Issues and Trends Shaping the Future published by NTC.
addition to his writing, Gregg has hosted his own video show, Successful
Business Relationships, on a major airline. In 1991 he received an Award of
Distinction from the Florida Public Relations Association for the design and
implementation of an internal and external communication plan for a major