Shep Hyken, CSP is a speaker and author who has been educating and
entertaining audiences with his unique presentation style for over 25 years.
In 1983 Shep founded Shepard Presentations. As a speaker and consultant,
Shep Hyken has worked with hundreds of companies and associations ranging
from "Fortune 500" size corporations to smaller organizations with less than
Now you have the chance to learn valuable lessons from Shep
through this unique opportunity! Shep is the author of Moments of Magic and
The Loyal Customer. he has also co-authored 5 other books and produced a
video learning system on customer service that is utilized by hundreds of
companies and organizations. Shep will challenge you to re-examine the way
you view your customers and teach you how to build customer loyalty.
Shep promises to present you with information you can use immediately and
lessons that are timeless.