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Business Best Practices Radio Show--1-21-05
Connecting people with the knowledge that produces results
Host: Jesse "Bottom Line Guy" Wacht
Co-founder, Business Best Practices.com

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each Segment in the Agenda Below.

Contributing Editor: Howard Putnam
Ex-CEO Southwest Airlines
Appears first Friday of every month

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Show Agenda and Guests

Friday, January 14, 2005
Management & Leadership
8:00-8:15 AM PST

Stephen's Business Profile

Stephen's Personal Site

Understanding Where Your Business Is in Its Development

Stephen Faust, Managing Director of Faust Management Corporation

  • The stages that EVERY business must go through in order to grow
  • It’s all in the timing—How to recognize the critical development periods in your business
  • Working on the right things at the right time
Customer Acquisition & Retention
8:15-8:30 AM PST

Dave's Business Profile

Dave's Personal Site

How Winners Differentiate Themselves

Dave Stein, Founder of The Stein Advantage and author of How Winners Sell

  • The single best differentiator that will prevent you from being a commodity like all the other sales professionals
  • How to earn executive-level credibility and get the inside track to the sale
  • It’s not enough to be different—How to be different in ways that are important to get the sale
Customer Loyalty & Communication
8:30-8:45 AM PST

Dave's Business Profile

Dave's Personal Site

How Winners Differentiate Themselves, continued

Dave Stein, Founder of The Stein Advantage and author of How Winners Sell

  • How to gain access to the “real buyer” the budget holder
  • What you need to prevent an RFP from being issue
  • How to convince your customer to change their buying criteria—making price a secondary consideration
Bottom-line Wrap-up plus Q & A
8:45-9:00 AM PST

Bottom-line Wrap-up plus Q & A
Host, Jesse Wacht with Stephen Faust

  • Putting It All Together: Insights, Input and Integration of the topics from today's guest with Jesse and Stephen as they wrap up and give their take from a people, process and management implementation angle.

Past Show Agendas with Links to Archives

9/24/04--Four Segments - Putnam, McKain, Gitomer, Putnam/Wacht

10/1/04--Four Segments - Putnam, Gitomer, Gitomer, Putnam/Wacht

10/8/04--Four Segments - Faust, Alessandra, Alessandra, Faust/Wacht

10/15/04--Four Segments - CRM, Roebke, Higby, Davis/Wacht

10/22/04--Four Segments - Jensen, Parinello, Jensen, Parinello/Wacht

10/29/04--Four Segments - Temple, Cathcart, Cathcart Temple/Wacht

11/05/04--Four Segments - Putnam, Stein, Alessandra, Putnam/Wacht

11/12/04--Replay of Premier Show Featuring- Putnam, McKain, Gitomer, Putnam/Wacht

11/19/04--Four Segments - Downs, Downs, Brody, Downs/Wacht

11/26/04--Four Segments - Putnam, Gitomer, Gitomer, Putnam/Wacht

12/03/04--“Best Of” Strategies to Create a Competitive Advantage in 2005

12/10/04--Four Segments - Boyd/Watt, Buterin, Boyd/Watt, Buterin/Boyd/Watt&Wacht

12/17/04--Four Segments - Reid Smith for 3 segments then Reid Smith&Wacht

12/24/04--Special Holiday Replay of The "Best Of" Show on 12/3/04

12/31/04--Special Holiday Replay of The "Best Of" Show on 12/3/04

01/07/05--Howard & Jesse QA Show

01/14/05--Four Segments - Kostner, Kostner, Pinskey, Kostner&Wacht

About Business Best Practice Radio

Internet radio with a supporting Web site...a powerful combination for delivering business best practices that you can quickly absorb and immediately apply to your business.

In each of the four 15-minute segments of the Internet radio show you "take-away" fresh, up-to-the-minute, concise modules of information from world-class business experts that will leave your competitors in the dust. Information that you can't get in print or some stagnant Web site. And from our continuously updated supporting Web site, BusinessBestPractices.com, you'll be able to access more in-depth information on the show's "take-aways."

If you experience any difficulty, please send an

email to support@businessbestpractices.com .