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Business Best Practices Radio Show--2-18-05
Connecting people with the knowledge that produces results
Host: Jesse "Bottom Line Guy" Wacht
Co-founder, Business Best Practices.com

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Listen to the Show Archive by Clicking
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each Segment in the Agenda Below.

Contributing Editor: Howard Putnam
Ex-CEO Southwest Airlines
Appears first Friday of every month

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Show Agenda and Guests

Friday, February 18, 2005
Management & Leadership
8:00-8:15 AM PST

Alan's Business Profile

Alan's Business Site

Creating High Team Productivity via Rapid Knowledge Delivery

Alan Hoffmanner

  • How to skyrocket productivity throughout your entire organization: Executives, Managers, Field Level Employees

  • How well-designed programs can explode your ROI to over 3000% compared to "one-shot" presentations (that can devour your budget in no time at all with no lasting effects)

  • How new advances in technology and human psychology have created affordable executive development and training programs that pay for themselves quickly, easily and continuously
Customer Acquisition & Retention
8:15-8:30 AM PST

Alan's Business Profile

Alan's Business Site

Creating High Sales Effectiveness via Rapid Knowledge Delivery

Alan Hoffmanner

  • How to sell in a knowledge-rich environment where the customer sometimes has more information than the sales rep (and isn’t afraid to use it!)

  • The 3 steps you MUST take to keep your sales team knowledgeable and productive (your competitors who do will thrash you if you don’t)

  • Accountability: what it is, what it isn’t and why nothing works without it
Customer Loyalty & Communication
8:30-8:45 AM PST

Alan's Business Profile

Alan's Business Site

Creating High Customer and Brand Loyalty via Rapid Knowledge Delivery

Alan Hoffmanner

  • How to make newly-learned skills “stick” (if you aren’t doing this, all the money you paid for training is going down the toilet)

  • Training Your Customers to the intangible features of your Brand through education and knowledge transfer

  • The Goldilocks Principle in communication: not too long, not too short, but…just the right length
Bottom-line Wrap-up plus Q & A
8:45-9:00 AM PST

Bottom-line Wrap-up plus Q & A Host, Jesse Wacht with Alan Hoffmanner

  • Putting It All Together: Insights, Input and Integration of the topics from Jesse and Alan as they wrap up and give their take from a people, process and management implementation angle.

Past Show Agendas with Links to Archives

9/24/04--Four Segments - Putnam, McKain, Gitomer, Putnam/Wacht

10/1/04--Four Segments - Putnam, Gitomer, Gitomer, Putnam/Wacht

10/8/04--Four Segments - Faust, Alessandra, Alessandra, Faust/Wacht

10/15/04--Four Segments - CRM, Roebke, Higby, Davis/Wacht

10/22/04--Four Segments - Jensen, Parinello, Jensen, Parinello/Wacht

10/29/04--Four Segments - Temple, Cathcart, Cathcart Temple/Wacht

11/05/04--Four Segments - Putnam, Stein, Alessandra, Putnam/Wacht

11/12/04--Replay of Premier Show Featuring- Putnam, McKain, Gitomer, Putnam/Wacht

11/19/04--Four Segments - Downs, Downs, Brody, Downs/Wacht

11/26/04--Four Segments - Putnam, Gitomer, Gitomer, Putnam/Wacht

12/03/04--“Best Of” Strategies to Create a Competitive Advantage in 2005

12/10/04--Four Segments - Boyd/Watt, Buterin, Boyd/Watt, Buterin/Boyd/Watt&Wacht

12/17/04--Four Segments - Reid Smith for 3 segments then Reid Smith&Wacht

12/24/04--Special Holiday Replay of The "Best Of" Show on 12/3/04

12/31/04--Special Holiday Replay of The "Best Of" Show on 12/3/04

01/07/05--Howard & Jesse QA Show

01/14/05--Four Segments - Kostner, Kostner, Pinskey, Kostner&Wacht

01/21/05--Four Segments - Faust, Stein, Stein, Faust & Wacht

01/28/05--Four Segments - Lucas, Thomas, Thomas, Lucas & Wacht

02/04/05--Four Segments - Putnam & Wacht, Fitzgerald, Fitzgerald, Putnam & Wacht

02/11/05--Four Segments - Bethel, McMahon, McMahon, Bethel & Wacht

About Business Best Practice Radio

Internet radio with a supporting Web site...a powerful combination for delivering business best practices that you can quickly absorb and immediately apply to your business.

In each of the four 15-minute segments of the Internet radio show you "take-away" fresh, up-to-the-minute, concise modules of information from world-class business experts that will leave your competitors in the dust. Information that you can't get in print or some stagnant Web site. And from our continuously updated supporting Web site, BusinessBestPractices.com, you'll be able to access more in-depth information on the show's "take-aways."

If you experience any difficulty, please send an

email to support@businessbestpractices.com .