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Business Best Practices Radio Show--4-15-05
Connecting people with the knowledge that produces results
Host: Jesse "Bottom Line Guy" Wacht
Co-founder, Business Best Practices.com


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Listen to the Show Archive by Clicking
the Appropriate Media Link for
each Segment in the Agenda Below.


Contributing Editor: Howard Putnam
Ex-CEO Southwest Airlines
Appears first Friday of every month


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Show Agenda and Guests
Friday, April 15, 2005
>
Management & Leadership
8:00-8:09 AM PST


Business Profile

Susan's Personal Site




I is for Intercourse: The ABCs of Authentic Conversation for Companies

Susan Willett Bird,
Founder and CEO of Wf360
and author of ABCs of Authentic Conversation


  • The single most important rule that the conversational masters follow that’s exactly the opposite of what most people do (you’ll kick yourself when you find out how simple, but profound, it is)
  • More than a kiss…after learning these conversational principles, everyone will swear you have a “meaningful relationship” with the Blarney Stone
  • How to create a “conversational company” that conspires to contact, communicate, and connect
>
Customer Acquisition & Retention
8:15-8:30 AM PST


Business Profile

Susan's Personal Site




I is for Intercourse: The ABCs of Authentic Conversation for Salespeople

Susan Willett Bird,
Founder and CEO of Wf360
and author of ABCs of Authentic Conversation


  • Revealed! Secrets of the world’s greatest conversationalists that can catapult your effectiveness with others
  • Helpful hints for mastering the art of conversation that will leave your prospects and customers dazzled by your brilliance
  • Making the sale is just a natural consequence of following these simple conversational guidelines (but most salespeople don’t have a clue!)
>
Customer Loyalty & Communication
8:30-8:45 AM PST


Business Profile

Susan's Personal Site




The ABCs of Authentic Conversation for Customer Communication and Relationship Development

Susan Willett Bird,
Founder and CEO of Wf360
and author of ABCs of Authentic Conversation


  • Going “Glocal.” Say what? How in the world do you mix global with local and why would you want to?
  • How to build professional networks spanning the globe that nurture and support you
  • How to reach productive outcomes…no matter who you’re talking with (even angry customers)
>
Bottom-line Wrap-up plus Q & A
8:45-9:00 AM PST


Jesse's Business Profile



Bottom-line Wrap-up plus Q & A

Host, Jesse Wacht with Susan Willett Bird


  • Putting It All Together: Insights, Input and Integration of the topics from Jesse and Susan as they wrap up and give their take from a people, process and management implementation angle.


Past Show Agendas with Links to Archives

9/24/04--Four Segments - Putnam, McKain, Gitomer, Putnam/Wacht

10/1/04--Four Segments - Putnam, Gitomer, Gitomer, Putnam/Wacht


10/8/04--Four Segments - Faust, Alessandra, Alessandra, Faust/Wacht

10/15/04--Four Segments - CRM, Roebke, Higby, Davis/Wacht

10/22/04--Four Segments - Jensen, Parinello, Jensen, Parinello/Wacht

10/29/04--Four Segments - Temple, Cathcart, Cathcart Temple/Wacht

11/05/04--Four Segments - Putnam, Stein, Alessandra, Putnam/Wacht

11/12/04--Replay of Premier Show Featuring- Putnam, McKain, Gitomer, Putnam/Wacht

11/19/04--Four Segments - Downs, Downs, Brody, Downs/Wacht

11/26/04--Four Segments - Putnam, Gitomer, Gitomer, Putnam/Wacht

12/03/04--“Best Of” Strategies to Create a Competitive Advantage in 2005

12/10/04--Four Segments - Boyd/Watt, Buterin, Boyd/Watt, Buterin/Boyd/Watt&Wacht

12/17/04--Four Segments - Reid Smith for 3 segments then Reid Smith&Wacht

12/24/04--Special Holiday Replay of The "Best Of" Show on 12/3/04

12/31/04--Special Holiday Replay of The "Best Of" Show on 12/3/04

01/07/05--Howard & Jesse QA Show

01/14/05--Four Segments - Kostner, Kostner, Pinskey, Kostner&Wacht

01/21/05--Four Segments - Faust, Stein, Stein, Faust & Wacht

01/28/05--Four Segments - Lucas, Thomas, Thomas, Lucas & Wacht

02/04/05--Four Segments - Putnam & Wacht, Fitzgerald, Fitzgerald, Putnam & Wacht

02/11/05--Four Segments - Bethel, McMahon, McMahon, Bethel & Wacht

02/18/05--Four Segments - Allan Hoffmanner and Jesse Wacht

02/25/05--Special January 14, 2005 Replay

03/4/05--Special February 4, 2005 Replay

03/11/05--Eric Chester with Jesse Wacht

03/18/05--Four Segments - Murch, Cahn, Cahn, Murch & Wacht

03/25/05--Special December 3, 2004 Replay

04/01/05--Four Segments - Putnam, Samuel, Samuel, Putnam & Wacht

04/08/05--Special 12/5/05 Replay


About Business Best Practice Radio

Internet radio with a supporting Web site...a powerful combination for delivering business best practices that you can quickly absorb and immediately apply to your business.

In each of the four 15-minute segments of the Internet radio show you "take-away" fresh, up-to-the-minute, concise modules of information from world-class business experts that will leave your competitors in the dust. Information that you can't get in print or some stagnant Web site. And from our continuously updated supporting Web site, BusinessBestPractices.com, you'll be able to access more in-depth information on the show's "take-aways."

If you experience any difficulty, please send an

email to support@businessbestpractices.com .



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