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Business Best Practices Radio Show--06/02/06
Connecting people with the knowledge that produces results


Host: Jesse "Bottom Line Guy" Wacht
Co-founder, Business Best Practices.com


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each Segment in the Agenda Below.


Contributing Editor: Howard Putnam
Ex-CEO Southwest Airlines
Appears first Friday of every month


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Show Agenda and Guests

Friday, June 2, 2006

Management & Leadership
8:00-8:09 AM PST


Business Profile

Howard's Personal Site


Knowledge-based Competitive Advantages – Is it what you say or the way you deliver it?

Howard Putnam, Contributing Editor and Former-CEO of Southwest Airlines


    Making what you say more targeted, concise, easier to access and digestible from the CUSTOMER'S TIME and ACCESS PERSPECTIVE (the receiver of the knowledge!) is the process that Howard Putnam, former CEO of Southwest Airlines will discuss to improve your customer relationships and bottom line results.
Management & Leadership Case Study
8:13-8:23 AM PST


Business Profile

Howard's Personal Site


The Objectives and Desired Results of a eBroadcast Knowledge Delivery Process

Howard Putnam, Contributing Editor and Former-CEO of Southwest Airlines


Howard reviews the key objectives of delivering the right “chunks” of knowledge at the right time to all your key customers.
  • to employees to create more productive and loyal employees
  • to business partners to make increase their sales effectiveness
  • to prospects to establish better relationships that make it easier for them to buy
  • to customers to make it easier for them to continue doing business with you to
Sales & Marketing
8:27-8:38 AM PST


Business Profile

Howard's Personal Site


The Objectives and Desired Results of a eBroadcast Knowledge Delivery Process, Continued.

Howard Putnam, Contributing Editor and Former-CEO of Southwest Airlines


Howard reviews the key objectives of delivering the right “chunks” of knowledge at the right time to all your key customers.
  • to employees to create more productive and loyal employees
  • to business partners to make increase their sales effectiveness
  • to prospects to establish better relationships that make it easier for them to buy
  • to customers to make it easier for them to continue doing business with you to
Show Wrap-Up
8:42-8:52 AM PST


Business Profile

Howard's Personal Site


Summary: How to create a Business eBroadcast System as a Communication Weapon that can achieve the results discussed on the show

Howard Putnam, Contributing Editor and Former-CEO of Southwest Airlines



    Howard and Jesse highlight and give vivid examples of 1+2+3 delivery process of getting people what they need to know when they need to know it -- using the same toolset and strategy Business Best Practice guests have been refining since late 2004.


Past Show Agendas with Links to Archives

9/24/04--Four Segments - Putnam, McKain, Gitomer, Putnam/Wacht

10/1/04--Four Segments - Putnam, Gitomer, Gitomer, Putnam/Wacht


10/8/04--Four Segments - Faust, Alessandra, Alessandra, Faust/Wacht

10/15/04--Four Segments - CRM, Roebke, Higby, Davis/Wacht

10/22/04--Four Segments - Jensen, Parinello, Jensen, Parinello/Wacht

10/29/04--Four Segments - Temple, Cathcart, Cathcart Temple/Wacht

11/05/04--Four Segments - Putnam, Stein, Alessandra, Putnam/Wacht

11/12/04--Replay of Premier Show Featuring- Putnam, McKain, Gitomer, Putnam/Wacht

11/19/04--Four Segments - Downs, Downs, Brody, Downs/Wacht

11/26/04--Four Segments - Putnam, Gitomer, Gitomer, Putnam/Wacht

12/03/04--“Best Of” Strategies to Create a Competitive Advantage in 2005

12/10/04--Four Segments - Boyd/Watt, Buterin, Boyd/Watt, Buterin/Boyd/Watt&Wacht

12/17/04--Four Segments - Reid Smith for 3 segments then Reid Smith&Wacht

12/24/04--Special Holiday Replay of The "Best Of" Show on 12/3/04

12/31/04--Special Holiday Replay of The "Best Of" Show on 12/3/04

01/07/05--Howard & Jesse QA Show

01/14/05--Four Segments - Kostner, Kostner, Pinskey, Kostner&Wacht

01/21/05--Four Segments - Faust, Stein, Stein, Faust & Wacht

01/28/05--Four Segments - Lucas, Thomas, Thomas, Lucas & Wacht

02/04/05--Four Segments - Putnam & Wacht, Fitzgerald, Fitzgerald, Putnam & Wacht

02/11/05--Four Segments - Bethel, McMahon, McMahon, Bethel & Wacht

02/18/05--Four Segments - Allan Hoffmanner and Jesse Wacht

02/25/05--Special January 14, 2005 Replay

03/4/05--Special February 4, 2005 Replay

03/11/05--Eric Chester with Jesse Wacht

03/18/05--Four Segments - Murch, Cahn, Cahn, Murch & Wacht

03/25/05--Special December 3, 2004 Replay

04/01/05--Four Segments - Putnam, Samuel, Samuel, Putnam & Wacht

04/08/05--Special 12/5/05 Replay

04/15/05--Susan Willett Bird

04/22/05--Eric Chester

04/29/05--Special 1/14/05 Replay

05/06/05--Putnam, Putnam/Murch, Putnam/Murch, Putnam/Wacht

06/03/05--Putnam, Putnam/Murch, Putnam/Murch, Putnam/Murch/Wacht

06/10/05--Faust, McMahon, McMahon, Faust/Wacht

06/17/05--Bill Jensen and Jesse Wacht

06/24/05--Kostner, Alessandra, Alessandra, Kostner/Wacht

07/01/05--Putnam, Thomas, Thomas, Wacht/Putnam

07/08/05--Special Series Recap Replay

07/15/05--George Lucas with Jesse Wacht

07/22 through 8/19 - Summer Hiatus, Replays of 6/17, 6/24, 7/1, and 7/15

08/26/05--Michael Bungay Stanier with Jesse Wacht

09/02/05--Labor Day Replay of 6-2-05 Show

09/09/05--Putnam and Murch with Wacht

10/07/05--Putnam and Murch with Wacht

10/14/05--Replay of 10/7/05 show

10/21/05--Another Replay of 10/7/05 show

10/28/05--One More Replay of 10/7/05 show

11/04/05--Howard Putnam and Jess Wacht Monthly QA Show

11/11/05--Replay of Monthly QA Show

11/18/05--Replay of Monthly QA Show

11/25/05--Replay of Monthly QA Show

12/2/05--Special Year End Show

12/9/05, 12/16/05 & 12/23/05--Special Year End Show REPLAY

1/6/06--2006 Year Kick-Off Show with Howard Putnam

1/13/06 & 1/20/06 & 1/27/06--A Replay of the 2006 Year Kick-Off Show with Howard Putnam

2/3/06--Special Q&A Clarification Show with Howard Putnam

2/10/06, 2/17/06 & 2/24/06--A Replay of the 2/3/06 Special Show

3/3/06--Another special Q&A Clarification Show with Howard Putnam

3/10/06, 3/17/06, 3/24/06--Replay of 3/3/06 Show



About Business Best Practice Radio

Internet radio with a supporting Web site...a powerful combination for delivering business best practices that you can quickly absorb and immediately apply to your business.

In each of the four 15-minute segments of the Internet radio show you "take-away" fresh, up-to-the-minute, concise modules of information from world-class business experts that will leave your competitors in the dust. Information that you can't get in print or some stagnant Web site. And from our continuously updated supporting Web site, BusinessBestPractices.com, you'll be able to access more in-depth information on the show's "take-aways."

If you experience any difficulty, please send an

email to support@businessbestpractices.com .



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