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Business Best Practices Radio Show 9/24/04
Connecting people with the knowledge that produces results
Host: Jesse "Bottom Line Guy" Wacht
Co-founder, Business Best Practices.com

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Listen to the Show Archive by Clicking
the Appropriate Media Link for
each Segment in the Agenda Below.

Contributing Editor: Howard Putnam
Ex-CEO Southwest Airlines
Appears first Friday of every month

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Friday, September 24, 2004, 8 AM PST
Schedule Guests and Agenda
Management & Leadership
8:00-8:15 AM PST

Business Profile

Howard's Personal Site

Successful Strategies through Turbulence
Howard Putnam, Ex-CEO Southwest Airlines

  • Survive or thrive...the difference having a clear and concise vision makes.
  • Why companies fall flat on their face by NOT understanding what business they're REALLY in
  • Why you MUST develop your culture to support your vision and business
  • Everybody gives lip service but few companies actually practice this secret to bottom line improvement
Customer Acquisition & Retention
8:15-8:30 AM PST

Business Profile

Scott's Personal Site

Creating the Ultimate Customer Experience
Scott McKain, Author and Consultant

  • High Concept...the secret to standing out in a crowd of clones
  • How to tell a Power Story that gets results
  • How to create The Ultimate Customer Experience
Customer Loyalty & Communication
8:30-8:45 AM PST

Business Profile

Jeffrey's Personal Site

Converting Satisfied Into Loyal Customers
Jeffrey Gitomer, Trainer and Sales Columnist

  • Danger! Your business could be at risk if your customers tell you they're satisfied...find out why
  • How to convert your new and existing customers into loyal ones
  • Why people don't serve well even when they know they should
Bottom-line Wrap-up plus Q & A
8:45-9:00 AM PST

Bottom-line Wrap-up plus Q & A
Host, Jesse Wacht with Howard Putnam

  • Putting It All Together: Insights, Input and Integration of the topics from today's guests with Jesse and Howard as they wrap up and give their take from the people, process and implementation angle.

About Business Best Practice Radio

Internet radio with a supporting Web site...a powerful combination for delivering business best practices that you can quickly absorb and immediately apply to your business.

In each of the four 15-minute segments of the Internet radio show you "take-away" fresh, up-to-the-minute, concise modules of information from world-class business experts that will leave your competitors in the dust. Information that you can't get in print or some stagnant Web site. And from our continuously updated supporting Web site, BusinessBestPractices.com, you'll be able to access more in-depth information on the show's "take-aways."

If you experience any difficulty, please send an

email to support@businessbestpractices.com .