Business Best Practices Radio Show 10-15-04
Connecting people with the knowledge that produces results
Host: Jesse "Bottom Line Guy" Wacht
Co-founder, Business Best

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Listen to the Show Archive by Clicking
the Appropriate Media Link for
each Segment in the Agenda Below.

Contributing Editor: Howard Putnam
Ex-CEO Southwest Airlines
Appears first Friday of every month

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Special Technology Show
Friday, October 15, 2004, 8 AM PST
Schedule Guests and Agenda
Management & Leadership
8:00-8:15 AM PST

Kate & Scott's Show

Leveraging Organization Knowledge Into Results via Technology

Scott Davis, Host of CRM Radio
Kate Schrader, CRM Radio

  • High Tech can create the needed High Touch Results
  • It isnít the telephone, itís what you use it for - Technology is an enabler
  • 10 Reasons Knowledge Technologies like CRM are more relevant today despite some poor implementations
  • Some New Outside-the-box Knowledge Delivery Strategies
Customer Acquisition & Retention
8:15-8:30 AM PST

Business Profile

Nancy's Personal Site

Online Customer Development Rules of Engagement

Nancy Roebke, Customer Knowledge Delivery Consultant/Mentor

  • Some of the major players are blowing it big time Ė find out what they just donít get and what you absolutely must understand about customer privacy and confirmation to capture their customers
  • TOO MUCH sizzle, not enough steakÖDo you make these common mistakes of over-hyping your product or service that can totally turn your customers off?
  • What did you say? Or NOT say? What your online "voice" wins (or loses) for you
Customer Loyalty & Communication
8:15-8:30 AM PST

Scott's Personal Site

Sean's Personal Site

Stand Out From the Crowd with Just-In-Time Communication Tools

Scott Higby, Media Production Expert, First Generation
Sean Higby, Rapid Knowledge Authoring Tool Developer, Second Generation

  • How to get multimedia cheap, fast and exceptionally good
  • How to add the WOW! factor to your multimedia communications
  • Impressing the pants off your customer by meeting or exceeding their just-in-time delivery needs
Bottom-line Wrap-up plus Q & A
8:45-9:00 AM PST

Bottom-line Wrap-up plus Q & A
Host, Jesse Wacht with Scott Davis

  • Putting It All Together: Insights, Input and Integration of the topics from today's guests with Jesse and Scott Davis as they wrap up and give their take from a people, process and management implementation angle.

Past Show Agendas with Links to Archives

9/24/04--Four Segments - Putnam, McKain, Gitomer, Putnam/Wacht

10/1/04--Four Segments - Putnam, Gitomer, Gitomer, Putnam/Wacht

10/8/04--Four Segments - Faust, Alessandra, Alessandra, Faust/Wacht

About Business Best Practice Radio

Internet radio with a supporting Web site...a powerful combination for delivering business best practices that you can quickly absorb and immediately apply to your business.

In each of the four 15-minute segments of the Internet radio show you "take-away" fresh, up-to-the-minute, concise modules of information from world-class business experts that will leave your competitors in the dust. Information that you can't get in print or some stagnant Web site. And from our continuously updated supporting Web site,, you'll be able to access more in-depth information on the show's "take-aways."

If you experience any difficulty, please send an

email to .