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Business Best Practices Radio Show Archive 10-8-04
Connecting people with the knowledge that produces results
Host: Jesse "Bottom Line Guy" Wacht
Co-founder, Business Best Practices.com

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Listen to the Show Archive by Clicking
the Appropriate Media Link for
each Segment in the Agenda Below.

Contributing Editor: Howard Putnam
Ex-CEO Southwest Airlines
Appears first Friday of every month

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Next Show - Friday, October 8, 2004, 8 AM PST
Schedule Guests and Agenda
Management & Leadership
8:00-8:15 AM PST

Business Profile

Stephen's Personal Site

Making Problem Solving a Strategic Process
Stephen Faust, Sr. Consultant, Faust Management Corp.

  • The biggest mistake that almost every company makes when it comes to solving problems.
  • How to keep a problem from biting you in the buttocks.
  • You’ll NEVER get the problem solved without the right people…here’s how to find them in your organization.
  • The 7-Step Surefire Problem Solving Process.
Customer Acquisition & Retention
8:15-8:30 AM PST

Business Profile

Tony's Personal Site

The Platinum Rule – How to treat others the way THEY want to be treated
Dr. Tony Alessandra, Author, Speaker, Seminar Leader

  • Why the Golden Rule doesn’t work.
  • Ask yourself these two questions and know exactly how to sell to your prospect in LESS than 180 seconds.
  • There are only four kinds of prospects… find out how to make ALL of them customers.
  • How to out think, out run and out sell the competition by applying the Platinum Rule.
Customer Acquisition & Retention
8:30-8:45 AM PST

Business Profile

Tony's Personal Site

Climbing the Stairs of Customer Loyalty
Dr. Tony Alessandra, Author, Speaker, Seminar Leader

  • How most sales people lose the sale by NOT knowing how to build value for the prospect.
  • How to clinch the sale by digging up nagging problems to solve and seizing hidden opportunities.
  • The little-known secret ignored by most sales people for making bigger profits AND retaining customers.
  • How to build an evangelistically loyal team of “Apostles” in your customer’s organization.
Bottom-line Wrap-up plus Q & A
8:45-9:00 AM PST

Bottom-line Wrap-up plus Q & A
Host, Jesse Wacht with Stephen Faust

  • Putting It All Together: Insights, Input and Integration of the topics from today's guests with Jesse and Stephen Faust as they wrap up and give their take from the people, process and implementation angle.

Past Show Agendas with Links to Archives

9/24/04--Four Segments - Putnam, McKain, Gitomer, Putnam/Wacht

10/1/04--Four Segments - Putnam, Gitomer, Gitomer, Putnam/Wacht

About Business Best Practice Radio

Internet radio with a supporting Web site...a powerful combination for delivering business best practices that you can quickly absorb and immediately apply to your business.

In each of the four 15-minute segments of the Internet radio show you "take-away" fresh, up-to-the-minute, concise modules of information from world-class business experts that will leave your competitors in the dust. Information that you can't get in print or some stagnant Web site. And from our continuously updated supporting Web site, BusinessBestPractices.com, you'll be able to access more in-depth information on the show's "take-aways."

If you experience any difficulty, please send an

email to support@businessbestpractices.com .